Our Policy

^{Terms & Conditions}

^{The information provided on this website is for general information purposes and use only. Every endeavour is made to keep the product information complete and correct, however the customer is responsible for ensuring the product they purchase is suitable for their specific requirements. For personalized service and recommendations, please contact us via email or telephone. Please note any advice given by our staff will be based on the information provided at the time by the customer and therefore Sipone Textiles will only be responsible for correct advice per that information, not the actual situation.}

 

^{Colour / Image Disclaimer}

^{Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Sipone Textiles will not accept responsibility for any colour or design differences that are not factory faults. In purchasing from Sipone Textiles, you agree to accept the small risk that there will be a slight variation between the actual colour and design, and the representation on our website. In addition, please be aware that colours and textured finishes often vary between manufacturers; for example slightly different shades of ‘White’, different degrees of shininess, and different looks and feel of materials.}

^{Any returns for a product due to customer dissatisfaction with a finish (that is not a fault) will need to comply with the Sipone Textiles Warranty & Returns.}

 

^{Warranty & Returns}

^{Under the European Consumer Law, you are not entitled to return a product if there is no breach of a consumer guarantee – for example, if you:}

^{1. changed your mind}

^{2. ordered the wrong product}

^{3. found the product cheaper elsewhere}

^{4. were aware of the relevant fault before buying the product – such as if the fault was written on the tag, or indicated in the photos or item description online}

^{5. damaged the product by misusing it}

 

^{Please check with us first…}

^{If you haven’t yet made your purchase and you are unsure about anything in your order, our super friendly and knowledgeable sales staff are available during business hours via telephone, email and sometimes chat to help you find the perfect product. As a lot of our products have features that can sometimes be difficult to grasp from listed data alone, we really encourage you to check in with us for a personalized recommendation and your peace of mind!}